Question 1

How long will it take to receive my order?

Accepted Answer

Delivery times vary depending on your location within the United States, generally between 3–7 business days after dispatch.

Question 2

Do you ship internationally?

Accepted Answer

At this time, we ship exclusively within the United States.All orders are carefully fulfilled and shipped from our U.S. distribution center (Phenimax LLC) to ensure optimal quality and handling.If you reside outside the U.S. and wish to purchase our products, please contact us directly.We will be pleased to explore a customized international arrangement for you.

Question 3

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or email us at cs@phenimax.com

Question 4

Does expensive always mean delicious?

Accepted Answer

Not necessarily. Taste preferences vary from person to person, so a high price does not guarantee deliciousness for everyone. However, high-grade teas generally offer more refined aromas, richer umami, and a longer-lasting finish, making them ideal for those who want to experience the true depth and elegance of premium Japanese tea.

Question 5

What exactly makes high-grade tea different?

Accepted Answer

High-grade tea differs in several key aspects, including the tea cultivar, harvest timing, cultivation method (such as shading or organic farming), and the level of craftsmanship in tea processing. In particular, first flush tea—the first harvest of spring—contains a high level of amino acids (umami components), resulting in an exceptionally smooth and aromatic taste. At our shop, we offer only carefully crafted teas sourced from meticulously selected regions and farms.

Question 6

Within the same price range, which tea has the most umami?

Accepted Answer

If umami is your priority, we recommend shade-grown sencha such as gyokuro or kabusecha. Even within the same price range, the ideal choice depends on whether you prefer aroma-focused sencha or umami-focused sencha, and we are happy to recommend the best option based on your taste and purpose.

Question 7

How is it different from inexpensive tea?

Accepted Answer

Premium teas have a noticeably superior aroma, a smoother mouthfeel, and a lingering, elegant aftertaste. They also tend to have milder bitterness and astringency, making them gentler on the body—you can drink multiple cups without feeling fatigued.

Question 8

How long does premium tea stay fresh?

Accepted Answer

Unopened, high-quality Japanese tea generally stays fresh for up to one year from the production date.However, to fully enjoy its aroma and umami, we recommend consuming it as early as possible.Our teas come in individually sealed portions, ensuring you can enjoy them fresh at any time.

Question 9

What is the best way to store tea? (Refrigeration? Room temperature? Airtight?)

Accepted Answer

The basic rule is to store tea at room temperature, away from heat, humidity, and direct sunlight, and keep it in an airtight container. For long-term storage, refrigeration is also acceptable, but please be cautious of condensation after opening.

Question 10

Should I avoid drinking tea after the best-by date?

Accepted Answer

If the tea is unopened and has been stored properly, it may still be drinkable even after the best-by date.However, the aroma and flavor may have diminished over time. If the package has already been opened, please check the aroma and quality before deciding whether to drink it.

Question 11

How can I prevent the aroma from fading?

Accepted Answer

After each use, be sure to seal the package promptly and press out as much air as possible before closing. Including a small desiccant packet can also help preserve the tea’s aroma. And because each portion is individually sealed, you can enjoy fresh, vibrant aroma every time you open a pack.

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