Privacy policy

At Phenimax LLC, we are committed to protecting your privacy with the highest standards of care, integrity, and transparency.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

By using this site, you agree to the terms described below.

INFORMATION WE COLLECT

1.Information Collection

When you make a purchase, create an account, or contact us, we collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Order information
  • Payment information (processed securely through our payment partners)

We do not store full credit card details.


1.2 Information Collected Automatically

When you browse our site, we automatically collect certain technical information through cookies and analytics tools, including:

  • IP address
  • Browser type and version
  • Device identifiers
  • Pages viewed and time spent on the site
  • Traffic source and interaction data

This type of data collection is standard on U.S. e-commerce sites and is used to improve website performance, security, and user experience.


1.3 Cookies & Tracking Technologies

Our website uses cookies and similar technologies for the following purposes:

Essential Cookies (Required)

Used for basic website operation, including:

  • Website functionality
  • Secure checkout
  • Shopping cart management
  • Fraud prevention and security

These cookies are necessary for the site to function properly and cannot be disabled.


Analytics Cookies

Used to understand how visitors use our website and to improve performance.
Data may include page interactions, time spent, and general usage patterns.
No personally identifiable information is stored.


Marketing & Personalization Cookies (Optional)

Used—only with your consent—to deliver personalized content, measure advertising performance, and improve relevance.
These cookies are not activated unless you accept them in the cookie banner.


Your Choices

You may disable non-essential cookies at any time through your browser settings or through the cookie banner displayed on our site.
Essential cookies cannot be disabled as they are required for the site to function correctly.

 

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

  • Process and fulfill orders
  • Communicate regarding purchases, shipping, and customer support
  • Improve our website, services, and product offerings
  • Prevent fraud and ensure security
  • Send updates, promotions, or newsletters (only with your consent)

We will never use your information for purposes not listed here without your permission.

 

3. CONSENT MANAGEMENT

3.1 Providing Consent

When you complete a transaction, you consent to our collection and use of your data for that specific purpose.

For marketing emails, we request explicit opt-in consent.

3.2 Withdrawing Consent

You may withdraw your consent at any time by contacting:
cs@phenimax.com
This includes unsubscribing from newsletter communications.

 

4. DISCLOSURE OF INFORMATION

We may disclose your information only in the following circumstances:

  • When required by law, regulation, or legal process
  • When necessary to protect our rights
  • When you provide explicit permission

We do not sell or rent personal information to third parties.

 

5. THIRD-PARTY SERVICE PROVIDERS

We partner with trusted third-party providers who assist our operations, including:

  • Shopify (e-commerce platform)
  • Payment gateways (Shopify Payments, PayPal, etc.)
  • Shipping carriers (USPS, UPS, etc.)
  • Analytics & security tools


Each provider processes your data only to the extent necessary to perform their services and follows industry-leading standards.

 

5.1 International Data Transfer

Your data may be transferred or processed outside your state or country.
 For example, a customer in Canada using a payment processor in the United States is subject to U.S. laws.
This is standard for global e-commerce operations.

 

6. CALIFORNIA PRIVACY RIGHTS (CCPA)

California residents have the right to:

  • Request access to personal data
  • Request deletion of data
  • Opt out of data sharing
  • Not be discriminated against for exercising privacy rights

Requests may be submitted to:
cs@phenimax.com
Phenimax LLC does not sell personal information.

 

7. DATA RETENTION

We retain order information for our records unless you request deletion.
We may retain some data as required by U.S. tax laws or fraud prevention regulations.

 

8. CHILDREN’S PRIVACY (COPPA)

This site is not intended for individuals under 13 years of age.
We do not knowingly collect personal information from children.

 

9. SECURITY

We implement industry-standard security measures to protect your personal information, including:

  • SSL encryption
  • Secure payment processing
  • Limited internal access to customer data
  • Regular system monitoring

While no method is 100% secure, we strive to exceed industry norms to protect your privacy.

 

10. NEWSLETTER SUBSCRIPTION

By subscribing to our newsletter, you may receive:

  • New product announcements
  • Exclusive promotions
  • Updates from Phenimax Legends of Japan
  • Seasonal or cultural insights from Japan

You may unsubscribe at any time via the link in each email or by contacting us.

 

11. CHANGES TO THIS PRIVACY POLICY

We may update this policy periodically to reflect changes to our practices or legal requirements.
Updates will be posted on this page with the revision date above.

 

12. CONTACT INFORMATION

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
cs@phenimax.com
Phenimax LLC